Privacy policy

Last updated: September 2026

This Privacy Policy explains how Luxaltes 2020 S.a.r.l, operating under the commercial brand FEW&CO (“FEW&CO”, “we”, “us” or “our”), collects, uses and protects your personal information when you visit our website, contact us, request a quotation, place an order or otherwise use our services.

FEW&CO is based in Luxembourg and provides workplace essentials, team boxes, corporate gifts and related services primarily to businesses and professional customers.

1. Who is responsible for your personal data?

The data controller responsible for processing your personal data is:

Luxaltes 2020 S.a.r.l
Trading as FEW&CO
Registered office: 33, Rue Jean l’Aveugle L-1148
Luxembourg
RCS Luxembourg: B246263
VAT number: LU32469018

Email: hello@fewandco.lu

For questions concerning this Privacy Policy or the processing of your personal data, you may contact us using the email address above.

2. Personal information we collect

Depending on how you interact with FEW&CO, we may collect information including:

  • Your name and surname
  • Company name
  • Job title or professional role
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and transaction information
  • Products or services you request or purchase
  • Team size and preferences provided when requesting a quotation or personalised recommendation
  • Communications you send to us, including enquiries made through email, website forms or WhatsApp
  • Technical information relating to your use of our website, such as IP address, browser type, device information and cookie data
  • Marketing preferences and consent information

Payment information may be processed by our payment service providers. We do not necessarily receive or store your complete payment card details.

3. How we collect your information

We may collect personal information when you:

  • Visit or browse our website
  • Contact us through WhatsApp, email or another communication channel
  • Request information or a quotation
  • Create an account
  • Place an order
  • Subscribe to our communications
  • Interact with our advertisements or social media accounts
  • Communicate with our customer service
  • Otherwise provide information directly to us

Certain technical information may also be collected automatically through cookies and similar technologies when you use our website.

4. How we use your personal information

We may use your personal information to:

  • Respond to enquiries and quotation requests
  • Process and fulfil orders
  • Deliver products to your workplace or other specified delivery address
  • Manage payments, invoices, returns and refunds
  • Communicate with you about your order or request
  • Provide customer support
  • Personalise our recommendations and services
  • Operate, maintain and improve our website and services
  • Detect and prevent fraud, misuse or security incidents
  • Maintain our accounting and business records
  • Comply with legal, tax and regulatory obligations
  • Send marketing communications where permitted by law or where you have provided the required consent

We do not sell your personal data.

5. Legal basis for processing

Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more of the following legal bases:

Performance of a contract: when processing is necessary to provide products or services you have requested, process an order or take steps before entering into a contract.

Legal obligation: when processing is necessary to comply with applicable accounting, tax, regulatory or other legal requirements.

Legitimate interests: when processing is necessary for our legitimate business interests, provided that these interests are not overridden by your fundamental rights and freedoms. This may include improving our services, protecting our business and responding to professional enquiries.

Consent: where applicable, we process certain information based on your consent, including certain marketing communications and cookies. You may withdraw your consent at any time.

6. How we share personal information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Shopify and other technology providers supporting our online store
  • Payment processors
  • Delivery and logistics providers
  • Product suppliers and fulfilment partners where necessary to fulfil your order
  • IT, hosting and cloud service providers
  • Accounting, legal and professional advisers
  • Marketing and analytics service providers, subject to applicable legal requirements
  • Public authorities where disclosure is required by law

We only provide third parties with the information reasonably necessary for the relevant purpose.

Some products may be supplied or shipped directly by selected suppliers. Where necessary to fulfil such an order, we may provide the supplier with information such as the recipient’s name, company and delivery address.

7. Shopify

Our online store is powered by Shopify. Shopify may process personal information in connection with the operation of our website, checkout, payments and related ecommerce services.

Shopify processes information in accordance with its own applicable privacy and data protection practices.

8. WhatsApp and other communication services

If you choose to contact FEW&CO through WhatsApp or another third-party communication service, information you provide through that service may also be processed by the relevant service provider in accordance with its own privacy policy.

You are not required to use WhatsApp and may contact us by email where available.

9. International transfers

Some of our service providers may process personal information outside Luxembourg or the European Economic Area.

Where personal information is transferred internationally, we take appropriate steps, where required, to ensure that the transfer is made in accordance with applicable data protection law, including through adequacy decisions, appropriate contractual safeguards or other legally recognised mechanisms.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, accounting, tax and regulatory requirements.

Retention periods may therefore vary depending on the nature of the information and our legal obligations.

When personal information is no longer required, it will be deleted or anonymised where appropriate.

11. Your rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to certain processing
  • Request portability of your personal data
  • Withdraw consent where processing is based on consent
  • Object to direct marketing at any time

To exercise your rights, contact us at the email address stated above.

We may need to verify your identity before processing certain requests.

You also have the right to lodge a complaint with the competent data protection supervisory authority. In Luxembourg, this is the Commission nationale pour la protection des données (CNPD).

12. Marketing communications

Where permitted by applicable law, we may send you information about FEW&CO products, services, seasonal collections or offers.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Opting out of marketing communications does not prevent us from sending transactional or service-related communications concerning an order, quotation or existing business relationship.

13. Cookies

Our website may use cookies and similar technologies that are necessary for the operation of the website or that help us understand how visitors use our services, remember preferences and, where applicable, provide analytics or advertising functionality.

Where required by applicable law, non-essential cookies will only be used after obtaining your consent.

You can manage your cookie preferences through the cookie controls available on our website, where applicable.

14. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Children’s privacy

Our services are intended for businesses and professional customers and are not directed at children.

We do not knowingly collect personal information from children through our services.

16. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or applicable legal requirements.

The latest version will be published on this website with the date of the most recent update.

18. Contact

For questions about this Privacy Policy or the processing of your personal data, please contact:

FEW&CO
A brand operated by Luxaltes 2020 S.a.r.l
33, Rue Jean l’Aveugle L-1148 Luxembourg

Email: hello@fewandco.lu