Terms of service
Last updated: September 2026
These Terms of Service govern the use of the FEW&CO website and the purchase of products and services offered through FEW&CO.
FEW&CO is a commercial brand operated by Luxaltes [legal form], a company registered in Luxembourg (“FEW&CO”, “we”, “us” or “our”).
By accessing our website, requesting a quotation, placing an order or purchasing our products or services, you agree to these Terms of Service.
1. About FEW&CO
FEW&CO provides workplace essentials, curated office boxes, onboarding solutions, corporate gifts and related products and services, primarily for businesses, professional customers and workplace teams.
Our legal information is:
Luxaltes 2020 S.à r.l. Trading as FEW&CO
Registered office:
33, Rue Jean l’Aveugle
L-1148 Luxembourg
Luxembourg
RCS Luxembourg: B246263
VAT number: LU32469018
Email: hello@fewandco.lu
2. Products and services
We make reasonable efforts to present our products and services accurately.
Product photographs, illustrations, packaging and examples displayed on our website, advertisements or social media may be for illustrative purposes. Actual products, packaging, colours and presentation may vary.
For curated boxes, individual products may occasionally be substituted due to availability. Where appropriate, we will replace an unavailable item with an item of comparable nature, quality and value.
3. Orders
Orders may be placed through our website or through other sales channels made available by FEW&CO.
Certain products or services may require a quotation before an order can be confirmed.
An order is considered accepted when we confirm it or otherwise communicate our acceptance to you.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases of pricing errors, product unavailability, suspected fraud or inability to fulfil the requested order.
If we cancel an order that has already been paid, the corresponding amount will be refunded.
4. Quotations
Quotations provided by FEW&CO are valid for the period specified in the quotation.
If no validity period is specified, prices and availability may be subject to confirmation when the customer accepts the quotation.
A quotation does not guarantee product availability until the order has been confirmed.
5. Prices and taxes
Prices are displayed in euros unless otherwise stated.
Applicable VAT, delivery charges and other costs will be indicated where required or specified in the relevant quotation, order confirmation or checkout process.
For customised or individually quoted orders, the final price will be the price confirmed in the quotation accepted by the customer.
6. Payment
Payment must be made using one of the payment methods offered by FEW&CO.
Depending on the nature and value of the order, we may require full payment or a deposit before production, personalisation, procurement or fulfilment begins.
Orders may not be processed until the required payment has been received.
7. Customised and personalised products
Certain FEW&CO products may be personalised with a company name, logo, message, design or other information supplied or approved by the customer.
The customer is responsible for ensuring that all information, logos, artwork and other materials supplied to FEW&CO are accurate and that the customer has the necessary rights and authorisations to use them.
Where we provide a proof or visual for approval, the customer is responsible for checking it carefully before approving production.
Once a personalised product has entered production, changes or cancellations may no longer be possible.
Personalised or made-to-order products may not be eligible for return except where required by applicable law or where the product is defective or does not correspond to the confirmed order.
8. Product availability and substitutions
Product availability may change without notice.
For curated boxes and similar selections, certain individual items may vary depending on availability, seasonality or supplier changes.
Where substitution is necessary, we will aim to provide an equivalent or better alternative without materially changing the overall nature or value of the product purchased.
For personalised products, material substitutions affecting the agreed design or specification will be communicated to the customer where appropriate before production.
9. Delivery
Delivery times provided by FEW&CO are estimates unless expressly agreed otherwise in writing.
Delivery may be carried out by FEW&CO, a supplier, courier or other logistics partner.
The customer is responsible for providing complete and accurate delivery information and ensuring that delivery can reasonably be made to the specified location.
We are not responsible for delays caused by incorrect customer information, absence of an authorised recipient, carrier disruptions, supplier delays or circumstances reasonably outside our control.
Specific delivery conditions are described in our Shipping Policy.
10. Recurring orders and subscriptions
Where FEW&CO offers recurring deliveries or subscription services, the applicable frequency, price and cancellation conditions will be communicated before the subscription is confirmed.
Customers may manage or cancel recurring services in accordance with the conditions applicable to the relevant subscription.
Any price changes affecting future recurring orders will be communicated where required before they take effect.
11. Returns, cancellations and refunds
Returns, cancellations and refunds are subject to our Refund Policy and applicable law.
Because certain FEW&CO products may include food, perishable items, personalised products or products prepared specifically for a customer, return rights may differ depending on the product concerned.
Nothing in these Terms limits any mandatory rights that a customer may have under applicable law.
12. Food products and allergens
Some FEW&CO boxes and gifts may contain food or beverage products.
Product ingredients and allergen information are provided by the relevant manufacturers or suppliers.
Customers are responsible for informing FEW&CO of relevant preferences or restrictions where we specifically request such information.
Where food products are intended for several employees, guests or recipients, the customer should ensure that recipients can consult the manufacturer’s ingredient and allergen information before consumption.
FEW&CO does not remove or replace the manufacturer’s original product labelling unless specifically stated.
13. Intellectual property
All content associated with FEW&CO, including our brand name, logos, graphics, website content, photographs, designs and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify or commercially exploit our content without prior written permission.
14. Customer materials
When you provide us with a company logo, trademark, artwork or other material for personalisation, you confirm that you have the right to use that material and to authorise us and our production partners to use it for the purpose of fulfilling your order.
We will use such materials only as reasonably necessary to provide the requested products or services, unless another use has been separately authorised.
15. Website use
You agree not to use our website:
- For unlawful or fraudulent purposes
- To interfere with the operation or security of the website
- To transmit malicious software or harmful code
- To infringe the rights of FEW&CO or any third party
- To attempt unauthorised access to systems, accounts or information
We may restrict access to our services where reasonably necessary to protect our business, customers or systems.
16. Third-party services
Our website and services may rely on third-party providers, including Shopify, payment processors, suppliers, delivery companies and communication platforms.
We are not responsible for independent third-party services beyond the extent required by applicable law.
17. Liability
FEW&CO will exercise reasonable care in providing its products and services.
To the extent permitted by applicable law, we will not be liable for indirect, incidental or consequential losses arising from the use of our products or services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
18. Force majeure
We will not be responsible for delays or failure to perform our obligations where caused by circumstances reasonably outside our control, including disruptions affecting suppliers, transportation, communications, utilities, natural events, governmental measures or other events of force majeure.
We will make reasonable efforts to minimise the impact on affected orders.
19. Privacy
Personal information is processed in accordance with our Privacy Policy and applicable data protection law.
20. Changes to these Terms
We may update these Terms of Service from time to time.
The version applicable to an order will generally be the version in effect when the order is placed, unless otherwise required by law.
The latest version will be available on our website.
21. Governing law and jurisdiction
These Terms are governed by the laws of the Grand Duchy of Luxembourg, without prejudice to any mandatory legal protections that may apply.
Any dispute arising in connection with these Terms will be subject to the competent courts in accordance with applicable law.
22. Contact
For questions regarding these Terms of Service, please contact:
FEW&CO
A brand operated by Luxaltes 2020 S.a.r.l
Email: hello@fewandco.lu