Refund policy

Returns & Refunds

FEW&CO primarily supplies products and services to businesses and professional customers.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible after delivery. We will review the issue and, where appropriate, arrange a replacement, credit or refund.

Personalised and made-to-order products

Products that are personalised, customised or produced specifically for your company — including products featuring a company name, logo or custom design — cannot be returned or refunded once production has started, except where the product is defective, damaged or does not correspond to the approved order.

Food and perishable products

For hygiene and food-safety reasons, food, beverages and other perishable products cannot be returned once delivered, except where they are damaged, defective, incorrect or otherwise subject to applicable legal guarantees.

Order cancellations

If you need to cancel or modify an order, please contact us as soon as possible. We will do our best to accommodate your request. Orders that have already entered preparation, production or personalisation may no longer be cancelled or may incur costs already committed.

Nothing in this policy limits any mandatory rights that may apply under Luxembourg law.

For any issue regarding an order, please contact FEW&CO through the contact details provided on our website.